Terms and Conditions
Last updated: 20 October 2026
1. About us
This website is operated by WIS Security Group Pty Ltd (ABN 36 668 366 238), trading as Locklock (“we”, “us”, “our”).
Our registered/contact address is 781 Elgar Road, Doncaster VIC 3108, Australia. You can contact us at sales@locklock.com.au or 1300 900 968.
2. Acceptance of these terms
By accessing this website, creating an account, or placing an order, you agree to these Terms and Conditions, our Privacy Policy and any other policies published on this website. If you do not agree, please do not use the website or place an order.
We may update these terms from time to time. The version published on this page at the time you place an order applies to that order.
3. Products and availability
We sell digital and mechanical door locks, access control and related hardware. Product images, descriptions and specifications are provided as accurately as possible, but colours and finishes may appear differently on different screens.
All products are subject to availability. If an item is out of stock or discontinued after you order, we will contact you to arrange an alternative, a backorder, or a full refund.
4. Pricing and GST
All prices are shown in Australian dollars (AUD) and include GST where applicable. Prices may change without notice, but changes will not affect orders we have already accepted.
Shipping charges, if any, are shown at checkout before you confirm your order.
5. Orders and acceptance
An order is an offer to purchase. We accept your order when we send you an order confirmation email. We may decline or cancel an order (and refund any amount paid) if:
- the product is unavailable or incorrectly priced;
- we suspect a fraudulent or unauthorised transaction;
- there is an error in your order or delivery details; or
- we are unable to deliver to your location.
6. Payment
We accept payment by credit or debit card (Visa, Mastercard and American Express) processed securely by Stripe, by direct bank transfer, and by cash on delivery where that option is offered at checkout.
Card payments are processed by Stripe. We do not store your full card details on our servers. Payment must be received in full before goods are dispatched, unless we agree otherwise in writing.
7. Delivery
We deliver within Australia. Delivery timeframes are estimates only and depend on stock availability, your location and the carrier. We are not responsible for delays outside our reasonable control.
Risk in the goods passes to you on delivery. Title passes only when we have received payment in full.
Please inspect your delivery promptly. If goods are damaged in transit, please notify us within 48 hours with photos so we can arrange a replacement or claim with the carrier.
8. Installation services
Where installation is quoted or arranged by us, installation is performed by licensed technicians and is subject to a separate quote and scope of works. Installation charges are not included in product prices unless expressly stated.
9. Returns, refunds and cancellations
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty or incorrect goods
If a product is faulty, not as described, or not fit for purpose, contact us at sales@locklock.com.au with your order number and details. We will arrange repair, replacement or refund in accordance with your rights under the Australian Consumer Law, including covering reasonable return postage for faulty goods.
Change of mind
If you change your mind, we may, at our discretion, accept a return within 14 days of delivery provided the item is unused, in its original packaging and in resaleable condition. Return postage is at your cost, and any shipping charges paid are non-refundable. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law.
Cancellations
You may cancel an order before it is dispatched by contacting us. If the order has already been dispatched, our returns policy above applies.
10. Warranty
Products may be supplied with a manufacturer’s warranty. Warranty details are included with the product or available on request. A manufacturer’s warranty is in addition to, and does not replace, your rights under the Australian Consumer Law.
Warranty does not cover normal wear and tear, damage caused by incorrect installation, misuse, modification, or failure to follow the manufacturer’s instructions.
11. Limitation of liability
To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for any indirect or consequential loss, loss of profits, or loss of data arising from the use of our products or website.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
12. Intellectual property
All content on this website, including text, images, logos and product descriptions, is owned by or licensed to us and may not be reproduced without our written permission.
13. Privacy
We collect and use personal information in accordance with our Privacy Policy. By using this website you consent to that collection and use.
14. Governing law
These terms are governed by the laws of Victoria, Australia. Any dispute will be subject to the non-exclusive jurisdiction of the courts of Victoria.
15. Contact us
WIS Security Group Pty Ltd (ABN 36 668 366 238)
781 Elgar Road, Doncaster VIC 3108
Phone: 1300 900 968
Email: sales@locklock.com.au